1. The Service

Zedmail provides transactional email sending infrastructure — a REST API and SMTP relay — that lets developers and businesses send email from their own applications. All servers and data are located in Canada.

The service is operated under the trade name Zedmail (zedmail.com) by Ozonagram Ltd, Suite M162, 110 Didsbury Road, Ottawa, Ontario K2T 0C2, Canada.

2. Eligibility and Registration

You must be at least 18 years old and have the legal authority to accept these terms on behalf of yourself or your organisation. By registering, you represent that the account information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3. Acceptable Use

You agree to use Zedmail only to send email for which you have a valid legal basis to contact the recipient. Specifically, you must:

• Comply with Canada's Anti-Spam Legislation (CASL) and all applicable anti-spam laws in your recipients' jurisdictions.
• Obtain valid express or implied consent before sending Commercial Electronic Messages (CEMs).
• Include a functioning unsubscribe mechanism in every commercial email (Zedmail injects an unsubscribe footer automatically).
• Honour unsubscribe requests promptly (within 10 business days under CASL).
• Maintain clean sending lists and process hard bounces and spam complaints.
• Not send illegal, misleading, threatening, abusive, or harmful content.
• Not use the service for phishing, fraud, or impersonation.
• Not use harvested, purchased, or otherwise improperly obtained mailing lists.

In addition, Zedmail may not be used to send email for, market, promote, or operate any of the following prohibited businesses or activities, whether or not the underlying operation is licensed or legal in your own jurisdiction:

• Binary options, contracts for difference (CFDs), forex or crypto “direction” or short-expiry trading, and other fixed-odds or high-risk speculative financial products — the offering, marketing, or sale of which to individuals is prohibited in Canada and restricted in the UK, EU, and other jurisdictions.
• Investment, trading, or crypto schemes that promise, guarantee, or imply returns, profits, or payouts.
• Initial coin offerings (ICOs), token sales, “airdrops,” or other unregistered securities offerings.
• Deposit-taking, “get-rich-quick,” pyramid, matrix, or multi-level marketing (MLM) programs.
• Any business that is unlicensed or unregistered where a licence or registration is legally required to offer it.

Because Zedmail is operated from Canada (see Governing Law below), we will not provide email infrastructure for activities that are unlawful under Canadian law, regardless of where you or your recipients are located.

We reserve the right to suspend or terminate accounts that violate these rules, without notice in serious cases.

4. Sandbox and Production Mode

New accounts start in sandbox mode. In this mode, sending is limited to 200 emails/day and only to verified test addresses. To send to real recipients you must request production access, subject to approval by our team.

Production accounts are subject to a daily sending limit (default 2,000 emails/day). You may request a higher limit from the Billing page of your dashboard.

5. Billing

The first 200 emails each day are included at no charge. No payment method is required to send within that allowance. The daily allowance does not accumulate: a day on which you send fewer than 200 does not add the remainder to another day. Once a payment method is on file the same daily allowance continues to apply, and only usage above it is billed at the applicable rate (see our homepage for current pricing).

Invoicing occurs on the 1st of each month for the prior month's usage. Amounts below the billing minimum are rolled to the following month. By adding a payment method, you authorise Zedmail to charge your card via our payment processor (Paddle) for monthly usage.

All charges are non-refundable, except as required by applicable law or at our sole discretion.

6. Service Level Commitment

6.1 Scope. This commitment applies to production accounts. Sandbox accounts are excluded.

6.2 Commitment. Zedmail will use commercially reasonable efforts to make the Submission Endpoints available with a Monthly Uptime Percentage of at least 99.5% during each calendar month.

6.3 Definitions.

• Submission Endpoints means the REST API (/v1/email/*) and the SMTP relay.
• Error means a request to a Submission Endpoint that fails with a 5xx response, or a connection that is refused or fails to establish, for reasons attributable to Zedmail.
• Availability for a five-minute interval means the percentage of requests in that interval that do not fail with an Error. An interval in which you make no requests counts as available.
• Monthly Uptime Percentage means the average of Availability across all five-minute intervals in the calendar month.

6.4 What this does not cover. This commitment covers our acceptance of your messages for delivery. It does not cover delivery to a recipient's mailbox, which depends on receiving servers outside our control. Section 9 continues to apply to delivery outcomes.

6.5 Service Credits. If the Monthly Uptime Percentage falls below 99.5% in a calendar month, you may claim a credit calculated on your charges for that month:

• Less than 99.5% but 99.0% or above — 10%
• Less than 99.0% but 95.0% or above — 25%
• Less than 95.0% — 100%

Credits are applied against a future invoice and are not payable in cash.

6.6 Exclusions. This commitment does not apply to unavailability arising from: (a) factors outside our reasonable control, including recipient systems, the public internet, DNS you operate, or force majeure; (b) your own configuration, code, credentials, or exceeding the limits applicable to your account; (c) maintenance announced at least 24 hours in advance; (d) suspension or termination under section 7; or (e) sandbox accounts.

6.7 Claims. Email hello@zedmail.com within 30 days of the end of the affected month, with “SLA Credit Request” in the subject line and the dates, times and request identifiers concerned. Our monitoring records are the measurement of record for this section and will be provided to you on request.

6.8 Sole remedy. Service Credits are your sole and exclusive remedy for any failure by us to meet this commitment.

7. Suspension and Termination

We may suspend or terminate your access to the service if:

• You violate these Terms of Service or our acceptable use policies.
• Your bounce or complaint rate exceeds thresholds acceptable for deliverability.
• Your account shows signs of fraudulent activity or abuse.
• A payment is outstanding for more than 30 days.

You may terminate your account at any time by contacting us at hello@zedmail.com. When your account closes, message content, delivery logs and suppression records are deleted from our live systems within 30 days, unless the law requires us to keep them longer. The account record itself — your account, users and billing contacts — is kept for 90 days after termination and then deleted; that 90 days applies to the account record, not to your recipients’ data. Export anything you need before then; if you cannot export it yourself, ask us and we will provide it. Encrypted backups are not edited when live data is deleted, so deleted data persists in a backup until it expires, no more than 90 days later. Section 4.8 of the Data Processing Agreement sets out the handling of your recipients’ personal information in full and governs if these terms conflict with it.

8. Intellectual Property

Zedmail and its software components are the property of Ozonagram Ltd and their respective authors. These terms do not grant you any ownership rights in the service. You retain all rights to the content of your emails and your sending data.

9. Limitation of Liability

Except for the Service Level Commitment in section 6, and to the fullest extent permitted by applicable law, Zedmail is provided "as is" with no warranties of any kind. We do not guarantee 100% delivery of emails sent through the service, as delivery depends in part on factors outside our control, such as recipient mail servers.

In no event will Ozonagram Ltd be liable for indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the service. Our total liability to you for any cause will not exceed the amounts you have paid us in the preceding three months.

10. Governing Law

These terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles. Any dispute will be subject to the exclusive jurisdiction of the competent courts of the Province of Ontario.

11. Changes

We may modify these terms from time to time. For material changes, we will notify you by email or in-dashboard notice at least 14 days before the change takes effect. Continued use of the service after that date constitutes your acceptance of the updated terms.

12. Data Protection

Our Privacy Policy explains what we collect, where it is stored, and how long we keep it. The following apply to personal information you send through the service — your recipients' data — for which you are responsible and we act only on your instructions.

• Data Processing Agreement. If you send on behalf of your own customers or users, the Data Processing Agreement forms part of these terms and governs how we process that personal information for you under PIPEDA and Québec's Law 25. It is accepted with these terms and needs no signature. Where it conflicts with these terms on personal-information processing, it governs.
• Retention period. You choose how long we keep message content and delivery logs, between 7 and 365 days, in your account settings. If you do not choose, the default applies. Shortening the period applies to messages already stored as well as new ones, and takes effect at the next nightly deletion.
• Attachment content is never kept. Attached files are deleted once the message has been sent; only the file name, type and size remain with the message record.
• Suppression records — addresses that unsubscribed, hard bounced or complained — are kept for as long as your account is open, whatever retention period you choose, because an unsubscribe does not expire. You can export them at any time.
• Sensitive information. The service is built for transactional email. You will not use it to send information that is sensitive by its nature without our prior written agreement: health information, government-issued identifiers, full payment card or bank account numbers, passwords in clear text, or biometric information. Ordinary transactional content is fine, including receipts showing what was bought and the amount paid.
• Your responsibilities. You confirm you have a lawful basis, including valid consent under CASL where it applies, to send to your recipients. Because message content is stored for your retention period, you will make sign-in and password-reset links expire quickly. Open and click tracking is off unless you turn it on; if you turn it on, informing your recipients is your responsibility. Please keep a current privacy and security contact in your account so we can reach you.
• If something goes wrong. If personal information you entrust to us is lost or exposed, we will tell you without delay and in any event within 72 hours of becoming aware of it, with what we know and what we are doing. Deciding whether regulators or individuals must be notified is yours to make, and we will give you the information and help you need to make it.
• Legal demands. If any court or public authority requires us to disclose data, we disclose only what we are legally compelled to disclose, notify you first unless the law prohibits it, and refer the authority to you where we can.
• When you leave. Message content, delivery logs and suppression records are deleted within 30 days of your account closing. Export anything you need first. Encrypted backups are not edited when live data is deleted, so deleted data persists in a backup until it expires, no more than 90 days later.

The Data Processing Agreement sets these out in full, including the annexes a compliance review usually asks for: the details of processing, the security measures that apply, and the list of subprocessors. It is published, forms part of these terms, and needs no signature — though we will countersign a copy on request to privacy@zedmail.com.

13. Contact

Questions about these terms?

Ozonagram Ltd
Suite M162, 110 Didsbury Road
Ottawa, Ontario K2T 0C2
Canada
hello@zedmail.com